Privacy Policy

This Privacy Policy explains how Kundan Art Jewels, a sole proprietorship owned and operated by Sagar Ahuja, collects, uses and protects personal information when you visit kundanartjewels.com, place an order, make a payment or contact us.

Kundan Art Jewels sells artificial, imitation and fashion jewellery. We do not sell precious gold, silver, diamonds or investment-grade jewellery.

Our online store is hosted on Shopify.

1. Information We Collect

We may collect:

  • Name, email address and phone number.
  • Billing, shipping and return address.
  • Order, delivery, cancellation, return and refund details.
  • Payment status, transaction ID and selected payment method.
  • Account details and order history.
  • Messages, reviews, photographs or videos shared with customer support.
  • IP address, browser type, device information and website activity.
  • Cookie and analytics information.

Complete card numbers, CVV, UPI PIN, banking passwords and OTPs entered on a payment provider’s secure page are not directly stored by Kundan Art Jewels.

2. How We Use Information

We may use personal information to:

  • Process, confirm, pack and deliver orders.
  • Process payments, cancellations, returns and refunds.
  • Provide order tracking and customer support.
  • Verify transactions and prevent fraud.
  • Maintain accounting, tax and transaction records.
  • Improve our website, products and services.
  • Send promotional messages where permitted.
  • Comply with legal, banking and payment-gateway requirements.
  • Protect our customers, website and business rights.

You may unsubscribe from promotional emails at any time. Transactional messages relating to orders, payments, deliveries or refunds may still be sent.

3. Payments

Online payments may be processed by authorised third-party payment gateways, banks or financial service providers.

These providers may independently collect information required to process and verify a payment. They handle such information according to their own privacy policies and security standards.

Kundan Art Jewels receives only the information required to confirm, reconcile, refund or dispute a transaction.

Our team will never ask for your CVV, UPI PIN, card PIN, banking password or OTP.

4. Sharing of Information

We may share necessary information with:

  • Shopify, which hosts our online store.
  • Payment gateways, banks and financial institutions.
  • Courier and logistics partners.
  • Website hosting, security, analytics, email and customer-support providers.
  • Accountants, legal advisers, government authorities or regulators where required.
  • A business successor in case of restructuring, merger or transfer of the business.

We do not sell personal information to unrelated third parties for money.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website and checkout functioning.
  • Remember cart items and customer preferences.
  • Maintain account sessions.
  • Prevent fraud and improve website security.
  • Understand website traffic and performance.
  • Measure marketing campaigns where permitted.

You may control non-essential cookies through available cookie settings or your browser. Blocking cookies may affect some website features.

6. Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary to fulfil orders, provide support, process refunds, prevent fraud and meet accounting, tax, payment and legal obligations.

7. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information.
  • Correction of inaccurate information.
  • Deletion of eligible information.
  • Withdrawal of consent.
  • Discontinuation of promotional communications.
  • Review of a privacy-related complaint.

Certain information may be retained where required for taxation, accounting, fraud prevention, payment disputes or legal compliance.

We may verify your identity before processing a request.

8. Third-Party Services

Our website may contain links to third-party websites or services that we do not control.

Kundan Art Jewels is not responsible for the privacy, security or content practices of independent third parties. Customers should review the applicable third-party privacy policy before using such services.

9. Children’s Privacy

Our Services are intended for individuals who are legally capable of entering into a contract.

We do not knowingly allow children to independently place orders or submit payment information. A parent or legal guardian may place an order on behalf of a minor.

10. International Processing

Shopify and some of our service providers may process or store information outside India. Such processing is subject to their applicable contractual, privacy, security and legal obligations.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business, service providers or legal requirements.

The revised version will be published on this page with an updated revision date.

12. Contact and Grievance Information

For privacy-related questions, correction requests or complaints, contact:

Grievance Officer: Sagar Ahuja
Business Name: Kundan Art Jewels
Legal Structure: Sole Proprietorship

Email: ahujasagar706@gmail.com
Phone: +91 62658 01589

Business Address:
7, Nai Bagad, Ranipura
Indore, Madhya Pradesh – 452007
India