Privacy Policy

This Privacy Policy explains how Kundan Art Jewels, operated by Sagar Ahuja (“Kundan Art Jewels”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit kundanartjewels.com, create an account, place an order, make a payment, request a return or refund, contact customer support, or otherwise use our products and services (collectively, the “Services”).

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display and sell our jewellery and accessories.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy. Please do not use the Services or submit personal information if you do not agree with this Policy.

1. Personal Information We Collect

Depending on how you interact with Kundan Art Jewels, we may collect the following categories of personal information:

Contact and identity information

• Name.
• Email address.
• Phone number.
• Billing address.
• Shipping and return address.

Order and transaction information

• Products viewed, added to cart, wishlisted or purchased.
• Order number, order value and transaction status.
• Returns, exchanges, cancellations and refund requests.
• Delivery, courier and tracking information.
• Discount codes, offers and customer preferences.

Payment information

• Selected payment method.
• Payment status, transaction ID, UTR or payment reference.
• Limited billing and transaction information received from our payment service providers.

Online payments may be processed through authorised third-party payment gateways or financial service providers. Complete card numbers, CVV, UPI PINs and banking passwords entered on a payment provider’s secure interface are not directly stored by Kundan Art Jewels.

Account information

• Account name and login details.
• Saved addresses, preferences and settings.
• Account activity and order history.

Customer support and communications

• Emails, calls, messages and support requests.
• Photographs, videos and documents submitted for a return, refund or damaged-product claim.
• Reviews, feedback and other information you voluntarily provide.

Device and usage information

• IP address.
• Browser type, device type and operating system.
• Pages viewed, links clicked and time spent on the website.
• Cookie identifiers and similar technical information.
• Approximate location derived from an IP address, where permitted.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact us, submit a return request or subscribe to communications.
• Automatically, through cookies and similar technologies when you browse or use our website.
• From service providers, including Shopify, payment gateways, courier partners, analytics providers, fraud-prevention providers and customer-support tools.
• From business or marketing partners, where permitted by law and subject to your choices or consent.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and fulfilling our Services

• Creating and managing customer accounts.
• Processing and confirming orders.
• Processing payments and checking payment status.
• Packing, shipping and delivering products.
• Providing tracking updates.
• Processing cancellations, returns, exchanges and refunds.
• Responding to customer enquiries and complaints.

Payment processing and fraud prevention

• Authenticating and processing payments.
• Preventing fraudulent, unauthorised or suspicious transactions.
• Verifying orders, customer details and payment references.
• Managing chargebacks, payment disputes and refund claims.
• Complying with payment gateway, banking and regulatory requirements.

Improving the website and customer experience

• Understanding how customers use our website.
• Remembering cart items and preferences.
• Improving products, navigation, website performance and support.
• Displaying relevant products and recommendations.

Marketing and promotional communications

• Sending product updates, offers and promotional messages where permitted.
• Measuring the performance of advertising and marketing campaigns.
• Showing relevant advertising where cookies or similar technologies are enabled.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive non-promotional messages relating to your account, orders, payments, deliveries, returns, refunds or support requests.

Legal and business purposes

• Maintaining accounting, tax and transaction records.
• Complying with applicable law, court orders and government requests.
• Enforcing our Terms and Conditions and other policies.
• Protecting our customers, business, website and legal rights.
• Managing a merger, restructuring, sale or transfer of business assets.

4. Payment Gateway and Financial Information

Payments made on our website may be processed by a third-party payment gateway selected or displayed at checkout. The payment provider may independently collect and process information such as your name, contact details, billing information, payment method, transaction amount, transaction reference and device or fraud-risk information.

Payment providers process information according to their own privacy policies, security standards and legal obligations. Kundan Art Jewels receives only the information reasonably required to confirm, fulfil, reconcile, refund or dispute a transaction.

Never share your card PIN, CVV, UPI PIN, internet banking password or one-time password with Kundan Art Jewels or any person claiming to represent us. Our team will not ask for these confidential credentials.

5. How We Share Personal Information

We may share personal information only where reasonably necessary for the purposes described in this Policy, including with:

• Shopify, which hosts and operates the e-commerce platform used by our store.
• Payment gateways, banks and financial service providers for payment processing, verification, reconciliation, fraud prevention, refunds and disputes.
• Courier, logistics and fulfilment partners to deliver orders, provide tracking and manage returns.
• Technology and service providers, including hosting, cloud storage, website security, analytics, email, messaging and customer-support providers.
• Professional advisers and authorities, where required for legal, accounting, tax, compliance, fraud-prevention or dispute-resolution purposes.
• Business successors, in connection with a merger, restructuring, acquisition or transfer of the business, subject to applicable safeguards.

We do not disclose personal information to unrelated third parties merely in exchange for money. Where information is used for personalised advertising or shared with advertising partners, this will be subject to applicable law, available consent controls and cookie preferences.

6. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes information relating to your access to and use of our store to provide, secure and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and to service providers that help operate the store, process payments, prevent fraud, fulfil orders and provide customer support.

Shopify may process certain information according to its own privacy policies. You can learn more through the Shopify Privacy Portal.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage and similar technologies to:

• Keep the website and checkout functioning.
• Remember cart items, account sessions and preferences.
• Protect the website and prevent fraud.
• Understand website traffic and performance.
• Measure advertising and display relevant promotions, where permitted.

Essential cookies may be required for the website and checkout to work. Depending on your location and the settings available on our website, you may be able to accept, reject or manage non-essential cookies through the cookie banner or your browser settings.

Blocking certain cookies may affect website features, account login, cart functions or checkout performance.

8. Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and device secure and for notifying us if you suspect unauthorised account activity.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders.
• Maintain customer accounts.
• Provide support and handle returns, refunds and disputes.
• Meet accounting, tax, payment, legal and regulatory requirements.
• Prevent fraud and enforce our agreements.

Retention periods may vary according to the type of information, the purpose for which it was collected and applicable legal requirements. Information may be deleted, anonymised or securely retained when the relevant retention period ends.

10. Your Privacy Rights and Choices

Subject to applicable law, you may request that we:

• Confirm whether we process your personal information.
• Provide access to personal information associated with you.
• Correct inaccurate or incomplete personal information.
• Delete eligible personal information.
• Withdraw consent where processing is based on consent.
• Stop sending promotional communications.
• Address a complaint regarding our use of your information.

Some requests may be restricted where information must be retained for legal, tax, fraud-prevention, payment, accounting, dispute-resolution or contractual purposes.

We may ask you to verify your identity before processing a privacy request. To submit a request, use the contact details provided in Section 16.

11. Marketing Preferences

You may opt out of promotional emails by selecting the unsubscribe link provided in the email. For promotional text or messaging communications, follow the opt-out instructions in the message or contact us.

Opting out of marketing will not prevent us from sending transactional communications relating to orders, payments, shipping, account security, returns, refunds or customer service.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or services that are not controlled by Kundan Art Jewels.

We are not responsible for the privacy, security, content or practices of independent third parties. You should review their privacy policies before submitting personal information or using their services.

13. Children's Privacy

Our Services are intended for adults who can legally enter into a contract. We do not knowingly collect personal information directly from children for the purpose of allowing them to independently place orders.

If you are a parent or guardian and believe that a child has submitted personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

14. International Processing

Shopify and some of our technology or service providers may process or store personal information in countries outside India. Where this occurs, the relevant service provider is responsible for applying safeguards required under applicable law and its contractual or privacy obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, legal requirements or privacy practices.

The updated version will be published on this page. A “Last updated” date may be displayed when the Policy is materially revised, but displaying a date is not required for the Policy to apply.

16. Contact and Grievance Information

For privacy questions, requests or complaints, contact:

Kundan Art Jewels
Operated by: Sagar Ahuja

Email: ahujasagar706@gmail.com
Phone: +91 6265801589

Business Address:
7 Nai Bagad, Ranipura
Indore, Madhya Pradesh – 452007
India

Website: kundanartjewels.com

We will review privacy complaints and requests within a reasonable period, subject to identity verification and applicable legal requirements.