Terms and Conditions

These Terms and Conditions explain the rules for using Kundan Art Jewels, placing jewellery orders, making payments, receiving deliveries, requesting cancellations and returns, and accessing services through kundanartjewels.com .

1. Introduction

Welcome to Kundan Art Jewels.

Kundan Art Jewels is operated by Sagar Ahuja (“Kundan Art Jewels”, “we”, “us” or “our”). We operate the website kundanartjewels.com , including all information, products, content, features, tools and services available through the website (collectively, the “Services”).

Our online store is hosted on Shopify, which provides us with the e-commerce platform that enables us to offer and sell our products to customers.

These Terms and Conditions govern your access to and use of our website and your purchase of products through the website. By visiting, browsing, registering an account or placing an order on our website, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy and other policies displayed on the website.

If you do not agree with these Terms and Conditions, you should not access or use the website.

2. Eligibility

You must be at least 18 years old and legally competent to enter into a contract under applicable Indian law to place an order through our website.

A person below 18 years of age may use the website or make a purchase only under the supervision and consent of a parent or legal guardian.

If you are using the website on behalf of a company, firm, institution or other organisation, you confirm that you have the authority to accept these Terms on behalf of that organisation.

3. User Account

You may browse the website without creating an account. However, certain features may require you to register or provide information such as your name, email address, phone number, billing address and shipping address.

You agree to provide accurate, complete and current information while creating an account or placing an order.

You are responsible for:

• Keeping your account password and login credentials confidential.
• All activities conducted through your account.
• Immediately informing us if you suspect unauthorised access to your account.
• Updating your contact, billing and shipping information when required.

You must not sell, transfer, assign or provide your account access to another person without our permission.

We reserve the right to suspend, restrict or terminate an account if we reasonably believe that it is being used fraudulently, unlawfully or in violation of these Terms.

4. Products And Product Information

Kundan Art Jewels offers jewellery and fashion accessories, including necklaces, layered necklaces, pendant necklaces, charm necklaces, rings, bangles, anklets, vintage-style watches and related products.

We make reasonable efforts to display product images, colours, measurements, descriptions, materials, finishes and other details as accurately as possible.

However:

• Actual colours may vary slightly because of lighting, photography, screen settings or device display.
• Product sizes and measurements may have minor variations.
• Handmade, handcrafted or individually finished products may have slight differences.
• Product packaging may change without prior notice.
• Decorative stones, beads, plating and finishes may vary slightly between production batches.

Such minor variations will not necessarily be considered a product defect.

The life and appearance of jewellery may depend on its usage and care. Exposure to water, perfume, sweat, cosmetics, chemicals, moisture or improper storage may affect the colour, plating or finish of a product.

Customers should follow any product-specific care instructions displayed on the website or provided with the product.

We reserve the right to:

• Change product descriptions or specifications.
• Limit product quantities.
• Discontinue a product.
• Refuse orders for products containing an obvious pricing or description error.
• Restrict the sale of products to particular locations or customers.

5. Prices, Taxes And Minimum Order Value

All product prices are displayed in Indian Rupees unless stated otherwise.

The price applicable to an order will be the price displayed at the time the order is placed. Prices, discounts, offers and promotions may change without prior notice.

The current minimum order value on the website is ₹5,000. An order cannot proceed to checkout unless the minimum order requirement displayed on the website has been met.

The minimum order value may be changed, reduced, increased or removed at our discretion. The amount displayed on the website or checkout at the time of purchase will apply to the order.

Taxes may be included or added as indicated on the product page, cart or checkout. Shipping, handling or other applicable charges will be displayed before the order is confirmed.

Promotional codes and discounts:

• Must be used within their validity period.
• Cannot be exchanged for cash.
• May not be combined with another offer unless expressly permitted.
• May be restricted to selected products, customers or order values.
• May be cancelled if obtained or used fraudulently.

6. Payments

You agree to provide accurate and authorised payment information when placing an order.

Payments may be processed through independent third-party payment gateways. We do not directly store complete card, banking or UPI credentials entered on a payment gateway’s secure interface.

Available payment options may vary and can include UPI, cards, net banking, wallets or other methods displayed at checkout.

An order will be confirmed only after:

• Payment has been successfully authorised, where advance payment is required; or
• The selected payment method has been accepted by us.

If a payment fails but an amount is deducted from your bank account, the amount is generally reversed by the bank or payment provider according to its processing timelines. You may contact us with the transaction reference if assistance is required.

We are not responsible for delays caused solely by banks, card networks, payment gateways or other financial service providers.

7. Orders And Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An automated order confirmation does not always mean that the order has been finally accepted.

We reserve the right to accept, refuse, hold or cancel an order due to reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Incomplete or incorrect customer information.
• Serviceability issues at the delivery location.
• Suspected fraudulent or unauthorised activity.
• Violation of these Terms.
• Circumstances beyond our reasonable control.

If a prepaid order is cancelled by us, the amount received for the cancelled products will be refunded according to the applicable payment provider’s processing timelines.

Customers must carefully review product details, quantity, address and contact information before placing an order.

8. Order Cancellation

A cancellation request should be sent to us as soon as possible after placing the order.

We will try to accommodate the request if the order has not already been processed, packed or dispatched. However, cancellation cannot be guaranteed after order processing or dispatch has started.

Once an order has been dispatched, it will be handled according to our Refund and Return Policy.

We reserve the right to cancel an order where the information provided is incomplete, inaccurate or suspected to be fraudulent.

9. Shipping And Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing:

• A complete shipping address.
• Correct PIN code.
• Valid phone number.
• Any landmark or delivery instructions required by the courier.

Estimated delivery timelines are provided for guidance only and are not guaranteed.

Delivery may be delayed because of:

• Courier or logistics issues.
• Weather conditions.
• Public holidays.
• Strikes or transportation disruptions.
• Natural disasters.
• Government restrictions.
• Incorrect or incomplete address.
• Customer unavailability.
• Events outside our reasonable control.

We are not responsible for delays caused solely by courier partners or circumstances beyond our control. However, we may assist the customer in communicating with the courier partner where reasonably possible.

If a shipment is returned because of an incorrect address, repeated delivery failure, customer refusal or customer unavailability, additional shipping or re-dispatch charges may apply.

Any free-shipping promotion will be subject to the eligibility requirements displayed on the website at the time of purchase.

10. Returns, Exchanges and Refunds

Returns, exchanges, damaged product claims and refunds will be handled according to our Refund Policy available at:

Refund, Return and Cancellation Policy

Customers should inspect their order immediately after delivery.

If you receive a damaged, defective, incomplete or incorrect product, please contact us promptly with:

• Your order number.
• Clear photographs or videos of the package and product.
• A description of the issue.
• An unboxing video, if required under the applicable return policy.

Products sent back without first receiving approval or return instructions may not be accepted.

Refund processing time may vary depending on the payment method, bank or payment service provider.

Nothing in these Terms limits any statutory consumer rights available under applicable law.

11. Bulk, Wholesale and Resale Orders

If an order is being purchased for resale, distribution or commercial use, the purchaser is responsible for complying with applicable tax, licensing and regulatory requirements.

Purchase of our products does not automatically make the purchaser an authorised dealer, distributor, franchisee, representative or agent of Kundan Art Jewels.

No person may represent themselves as an authorised representative of Kundan Art Jewels without our prior written approval.

Separate pricing, payment, shipping or return conditions may apply to bulk or wholesale orders where communicated before order confirmation.

12. Intellectual Property

The website and its content, including the brand name, logo, graphics, product photographs, videos, text, layout, icons, designs and other materials, are owned by or licensed to Kundan Art Jewels and are protected by applicable intellectual property laws.

The website may be used only for lawful, personal or authorised business purposes.

Without our prior written permission, you must not:

• Copy or reproduce website content.
• Download or reuse product photographs.
• Modify or create derivative works from our content.
• Use our logo, name or branding.
• Republish, sell or commercially exploit website material.
• Use our content to create misleading or counterfeit listings.
• Remove copyright, trademark or proprietary notices.

Unauthorised use may result in suspension of access and appropriate legal action.

13. Product Reviews, Feedback And User Content

If you submit a review, photograph, video, suggestion, comment or other content, you confirm that:

• The content is based on your genuine experience.
• You own or have permission to share it.
• It does not violate another person’s rights.
• It is not misleading, defamatory, abusive, unlawful or obscene.
• It does not contain malware, spam or unauthorised advertising.

You grant Kundan Art Jewels a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display and share such content for operating, improving and promoting our business and Services.

We reserve the right to moderate, reject or remove content that violates these Terms, applicable law or our internal guidelines.

14. Prohibited Uses

You must not use the website:

• For any unlawful or fraudulent activity.
• To violate applicable laws or regulations.
• To infringe intellectual property or privacy rights.
• To impersonate another person or organisation.
• To provide false or misleading information.
• To distribute viruses, malware or harmful code.
• To interfere with the website’s security or operation.
• To attempt unauthorised access to accounts, servers or systems.
• To scrape, extract or copy website data without permission.
• To send spam or unsolicited promotional communication.
• To abuse, threaten, harass or defame another person.
• To place fraudulent orders or misuse discounts and payment methods.
• To purchase products using stolen or unauthorised payment information.

We may suspend or terminate access and cancel related orders where a prohibited activity is suspected.

15. Third-Party Services and Links

The website may use or provide links to third-party services, including Shopify, payment gateways, logistics providers, analytics tools, social media platforms and customer communication services.

These third parties may have their own terms, privacy policies and operating practices.

We are not responsible for:

• The independent content or practices of third-party websites.
• Temporary unavailability of a third-party service.
• Actions taken by third-party payment, courier or technology providers.
• Loss resulting from information voluntarily provided by you directly to a third party.

You should review the applicable third-party terms and policies before using their services.

16. Relationship With Shopify

Our store is hosted and powered by Shopify.

However, purchases made through Kundan Art Jewels are transactions directly between the customer and Kundan Art Jewels.

Shopify provides the e-commerce platform but is not the seller of our jewellery and is not responsible for product quality, product descriptions, fulfilment, delivery, refunds or customer support relating to purchases made from Kundan Art Jewels.

17. Privacy

Our collection, use and protection of personal information are governed by our Privacy Policy, available at:

Privacy Policy

By using the website, you acknowledge that information may be processed by Shopify and other service providers involved in operating the website, completing payments, delivering orders, preventing fraud and providing support.

18. Errors and Inaccuracies

Occasionally, the website may contain typographical errors, inaccurate product information, incorrect pricing, outdated promotions or availability errors.

We reserve the right to:

• Correct any error or omission.
• Update website information.
• Cancel an affected order.
• Refund any payment received for an order cancelled because of a clear error.

We are not obligated to update information except where required by applicable law.

19. Disclaimer Of Warranties

We make reasonable efforts to keep the website secure, available and accurate. However, the website and Services are provided on an “as available” basis.

To the extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted or error-free.
• Every product will always remain available.
• Website information will always be completely free from errors.
• Product colours will appear identical on every screen.
• Third-party services will always remain available.

Any express product warranty will apply only where specifically stated on the relevant product page or accompanying documentation.

20. Limitation Of Liability

To the fullest extent permitted by applicable law, Kundan Art Jewels, Sagar Ahuja and our employees, service providers, affiliates or representatives will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products.

Our liability relating to a specific order will ordinarily not exceed the amount paid by the customer for the product giving rise to the claim, except where a different remedy is required by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits statutory consumer rights.

21. Indemnification

You agree to indemnify and hold harmless Kundan Art Jewels, Sagar Ahuja and our service providers from claims, losses or expenses arising from:

• Your material breach of these Terms.
• Your unlawful use of the website.
• Your infringement of another person’s rights.
• Fraudulent, misleading or unauthorised activity conducted through your account.

This clause will apply only to the extent permitted under applicable law.

22. Termination

We may suspend or terminate your access to the website if you materially violate these Terms, engage in fraudulent activity or misuse the Services.

Termination will not affect:

• Rights and obligations arising before termination.
• Outstanding payment obligations.
• Provisions that are intended to survive termination, including intellectual property, limitation of liability and governing law.

23. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

24. Waiver and Entire Agreement

Failure by us to enforce any provision of these Terms will not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Refund Policy and other policies displayed on the website, constitute the agreement between you and Kundan Art Jewels concerning your use of the website and purchase of products.

25. Governing Law and Jurisdiction

These Terms will be governed by the laws of India.

Subject to applicable consumer protection law and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or purchases made through the website will be subject to the jurisdiction of the competent courts in Indore, Madhya Pradesh, India.

Before initiating formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter amicably.

26. Changes To These Terms

We may update or modify these Terms from time to time to reflect changes in our business, Services, policies or legal requirements.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after updated Terms become effective will constitute acceptance of the revised Terms, subject to applicable law.

27. Contact Information

Questions, complaints or notices relating to these Terms may be sent to:

Trading Name: Kundan Art Jewels

Operated By: Sagar Ahuja

Email: ahujasagar706@gmail.com

Phone: +91 6265801589

Business Address: 7 Nai Bagad, Ranipura, Indore, Madhya Pradesh – 452007 India

Website: Kundan Art Jewels

Contact Information Page: Contact Information